Summary/objective:

This position provides complex clerical support to Human Resources functions in aspects such as employment, record keeping, reporting, and other support. This position serves as the primary contact for the front office delivering excellent customer service.

Essential functions: (to include supervisory responsibilities – if applicable)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Receives and screens telephone calls and inquiries, providing information or referring caller to appropriate individual(s) and/or organizational unit(s) for response
  • Greets employees in person, ascertains nature of business, and provides information related to Human Resources and general information
  • Receives, processes, and distributes departmental mail; coordinates out bounding mail to Yuma
  • Researches, responds, or refers employees’ questions or complaints about personnel policies, procedures, health benefits, and other general inquiries
  • Receives, handles, posts, and files confidential and private information including status forms, disciplinary actions, leaves of absences, crew transfers, grievances, terminations, layoffs, etc.
  • Enters and maintains employee information in relational databases of human resources information (i.e., Great Plains)
  • Answers questions from employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management
  • Responds to employment verifications, unemployment and disability claims, Subpoena notices, and all other general employment inquiries
  • Manages seniority listings, meeting agendas, benefits qualifications, and leaves of absences
  • Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately
  • Assists with new hire employee registrations using the electronic onboarding system in the absence of a registration clerk
  • Serves as a backup for human resources in all commodities

Additional functions:

  • N/A

Competencies:

  • Communication – Written and Verbal
  • Customer Service
  • Empathetic
  • Flexibility
  • Adaptability
  • Teamwork

Work environment:

  • Mostly indoor with occasional outdoor work
  • Full time, Monday- Friday 8:00am- 5:00pm, may include OT and weekends

Physical requirements:

  • See separate physical requirements document for this role.

Travel required:

  • Seasonal relocation; must be able to relocate to Yuma, Arizona

Required education and experience:

  • High school diploma required
  • Operation of standard office equipment, including a personal computers and appropriate software such as Windows, Word and Excel
  • Bilingual and biliterate in English/Spanish
  • Equivalent combination of experience and education may be considered

Preferred education and experience:

  • Bachelor’s degree
  • Customer service experience is helpful

Additional eligibility requirements:

N/A

Affirmative Action/EEO statement:

We are an Equal Opportunity Employer – The Company assures equal employment opportunity with respect to recruiting, hiring, training, compensation, transfers, and promotions. All Company practices will be administered without regard to race, sex, pregnancy, childbirth, and medical conditions related to pregnancy and childbirth, age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of FMLA leave, disability, marital status, medical condition (cancer and genetic characteristics), genetic information, national origin, gender, gender identity, gender expression, sexual orientation, military or veteran status or any other characteristic protected by state, federal or local law in terms and conditions of employment. Information provided on this application will not be used for any discriminatory purpose.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay range:

$25.00 – $29.00 per hour